Operationally

 We can bring our years of contact centre experience to your
 call centre floor. Working "hand in glove" with your teams we
 can help, support, facilitate and even suggest changes that will
 improve operational performance. For example, some areas
 we have assisted others in improving are:

• optimising working patterns so people
  are in the right place at the right time
  
• making processes more efficient,
  thus reducing waste
  
• evaluating resourcing requirements to
  maximise service delivery within budgets
  
• coaching and development techniques
  that will help your call centre be the best
  place to work in town

We can support you in the negotiation of new contracts,
and the re-negotiation of existing contracts.

TBS has the ability to assist you in improving the balance
and equilibrium of your commercial outlay in return for
the quality service you seek.

As the experts we know what you should expect and can
assist in structuring agreements that protect
commitments made to you. We also know what you
should expect to pay for these services.
TBS personnel have a history of successful
negotiations involving many types of contracts.

This service is offered without disruption to the
ongoing management of the contract. Often complex and
difficult negotiations can change the way individuals
feel about each other when they are left to manage
relationships after agreements are made.

By using TBS to assist you, we can lead and facilitate the
pressure points, absorbing the responsibility for the
change, whilst leaving the day to day relationships intact
for the life of the deal.