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Finding the right outsource partner is easier with us

 

TBS provides a
co-ordinated approach
to procuring outsourced
call centre capacity...                        

 

We have created a level playing field in the market for both global and
local suppliers. Gone are the days where only global outsourcers were
the favourites to deliver for large corporate clients.

Smaller community based suppliers feature on our panel and add value
to the range of options available to our client base. We focus on the
objectives you are trying to achieve and match the skills required to the
most appropriate supplier.

We have created the ability for clients to spread risk throughout our
panel, obtain fair market pricing, and ensure customers remain the
primary focus.

In an industry that has historically ended up with business being
awarded on a first come first served basis or via clunky tendering
processes we have developed the "square peg, square hole" approach.
Our Fast Track implementation process ensures that more activity goes
to market, utilising existing contractual frameworks that cut through
bureaucratic blockages.

As the customer and product owners, using TBS means you don't
have to rely on having a supplier at the front of your mind.

The roots of the operating model are based on long term stable
realtionships with suppliers and management teams that remain
largely unchanged.